Returns Policy

Formosa Fashion understands that occasionally, you may need to return goods to us. For that reason we have created a return policy that is both fair and compliant with our legal obligations under distance selling regulations set out in the Republic of Ireland.

Order Cancellation

Customers are entitled to a cooling-off period of 7 days, which begins on the day that you receive the product.

During the cooling-off period, the customer may cancel any order without giving a reason and without incurring charges or penalties other than charges incurred in returning the goods.

Shipping charges as charged by our delivery partners are non refundable.

Cancellation of orders will not be accepted, however, in the following cases:

• The goods cannot be returned because they were made according to the consumer's specifications
• The goods are Underwear/Swimwear or any other product that would be reasonably deemed unhygienic to return.
• Electronic gift vouchers cannot be cancelled

Returns Policy

Customers may return any product if they are not completely satisfied with their purchase for a full refund once the goods have been returned in their original packaging within 10 days of purchase.

Please email: returns@formosafashion.com quoting your order number in order to arrange a product return. Our customer care team will advise you of the steps required to complete this process.

Note: It is your responsibility to ensure your returned product reaches us, Formosa therefore recommends you use a registered postal/courier service with insurance in the event your item is lost or damaged in transit.

Faulty Items

If you have received an item that is faulty, please contact our Customer Services team, quoting your order number, product information and detail of the fault for advice on how to proceed with your return.

Note: Deliberate attempts to damage goods in order to circumvent our Returns Policy will be detected and subsequently rejected as a result. Your account may also be cancelled preventing you from shopping with Formosa Fashion in the future. Genuinely faulty goods may be returned to us within 30 days of receiving your order for a full refund.

Incorrect Items

In the unlikely event you have received the incorrect item from Formosa, please contact our Customer Services team, quoting your order number.

Incorrect items may be returned to us within 30 days of receiving your order for a full refund. Items falling outside our returns policy or items that are returned to us after ten days will not be entitled to a refund.

Explicit Exclusions

The following items cannot be returned under any circumstances:

• Custom made goods, made specifically for an individual customer
• Underwear/Swimwear or any other product that would be reasonably deemed unhygienic to return, such Jewelry etc.
• Electronic gift vouchers cannot be cancelled
• Sale Items

Important Notes

• Any item that is soiled, stained or damaged will not be refunded.
• Our perception of soiled includes, the excessive odour of perfume, alcohol, smoke and or chemical substances that may prevent us from reselling an item.
• Our perception of stained includes, makeup, false tan or any other liquid or material substance that requires dry cleaning to remove.
• All price and ‘do not remove’ tags must still be attached to the item.
• Refunds will be credited to your original method of payment within a maximum of 30 Days from receipt of return.

Please note that our Returns Policy for Consumers does not affect your statutory rights.

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