Formosa Fashion understands that occasionally, you may need to return goods to us. For that reason we have created a return policy that is both fair and compliant with our legal obligations under distance selling regulations set out in the Republic of Ireland.
Customers are entitled to a cooling-off period of 7 days, which begins on the day that you receive the product.
During the cooling-off period, the customer may cancel any order without giving a reason and without incurring charges or penalties other than charges incurred in returning the goods.
Shipping charges as charged by our delivery partners are non refundable.
Cancellation of orders will not be accepted, however, in the following cases:
Customers may return any product if they are not completely satisfied with their purchase for a full refund once the goods have been returned in their original packaging within 14 days of purchase.
Please email: firstname.lastname@example.org quoting your order number in order to arrange a product return. Our customer care team will advise you of the steps required to complete this process.
Note: It is your responsibility to ensure your returned product reaches us, Formosa therefore recommends you use a registered postal/courier service with insurance in the event your item is lost or damaged in transit.
If you have received an item that is faulty, please contact our Customer Services team, quoting your order number, product information and detail of the fault for advice on how to proceed with your return.
Note: Deliberate attempts to damage goods in order to circumvent our Returns Policy will be detected and subsequently rejected as a result. Your account may also be cancelled preventing you from shopping with Formosa Fashion in the future. Genuinely faulty goods may be returned to us within 30 days of receiving your order for a full refund.
In the unlikely event you have received the incorrect item from Formosa, please contact our Customer Services team, quoting your order number.
Incorrect items may be returned to us within 30 days of receiving your order for a full refund. Items falling outside our returns policy or items that are returned to us after ten days will not be entitled to a refund.
The following items cannot be returned under any circumstances:
Please note that our Returns Policy for Consumers does not affect your statutory rights.